Shipping policy

How Much Does Shipping Cost?

Domestic: shipping is calculated at check-out and will depend on the item's size and weight. Standard domestic shipping is free if you spend above $250 Australia-wide.

Do you ship internationally?

Yes, we do! Shipping is calculated at check-out and will depend on the item's size and weight and the destination it will be sent to. We use Sendle for our international shipping, but please contact us to request a shipping quote if you prefer to ship with another provider or via courier.

Shipping Address and Failed Deliveries

It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, provides an incorrect address that gets accepted by someone other than themselves, or fails to collect their parcel from their post office within a suitable time, this is an error on the buyer's behalf.

In these instances, if your parcel is returned back to us, it is the buyer's responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address.

In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.

Currency

All product prices, shipping prices and payment transactions on the

Swalõ Ceramics website are quoted in Australian Dollars (AUD).

GST and Taxes

All products bought on the Swalõ Ceramics website exclude GST. Products shipped internationally may attract customs duties and taxes.

It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.